Return Policy

Return Policy

 
At Nieva, we strive for customer satisfaction. We understand that sometimes you might need to return an item. Here's our return policy:

Eligibility for Return:

• Time Limit: Returns are accepted within 15 days of receiving your order.
• Condition: The item must be in its original condition, unworn, and undamaged.
• Packaging: The original packaging (including any boxes, pouches, and tags) must be intact.
• Video Evidence: To ensure a smooth return process, we require a short video of you unpacking the package upon receipt. This video helps us verify the condition of the items upon delivery.

Return Process:

1. Contact Us: If you wish to return an item, please contact our customer support team within the 15-day return window.
2. Initiate Return: Our team will guide you through the return process and provide you with a return shipping label (if applicable).
3. Package Carefully: Please repack the item(s) securely in the original packaging to prevent damage during transit.
4. Ship Return: Send the package back to us using the provided shipping label.
5. Upon Receipt: Once we receive the returned item(s) and verify their condition, we will process your return.

Replacement Policy:

Nieva offers replacements for eligible returns. We will replace the returned item(s) with the same product or a similar product of equal value, depending on availability.

Important Notes:

• Shipping costs for returns are typically the responsibility of the customer, unless the return is due to our error (e.g., incorrect item shipped).
• We reserve the right to refuse returns if the item(s) do not meet the eligibility criteria.
• This return policy applies to purchases made on the Nieva website and other authorized channels.

For any questions or concerns regarding our return policy, please contact our customer support team.

Disclaimer: This is a sample return policy and may need to be adjusted to comply with specific local regulations and business requirements.

Video Unpacking Guidelines:

• Start Recording: Begin recording the video as soon as you receive the package.
• Show the Package: Show the package clearly, including the shipping label.
• Open Carefully: Open the package carefully, ensuring the camera captures the entire process.
• Inspect Items: Inspect each item individually, ensuring the camera captures all sides.
• Show Packaging: Show the original packaging (boxes, pouches, tags) before discarding any materials.

Note: The video must be clear and continuous, without any edits or cuts.

By following these guidelines and adhering to our return policy, you can ensure a smooth and hassle-free return experience with Nieva.